Legal terms for wallets and account access
Our Legal notice explains the conditions attached to opening and using an account, including accurate registration details, phone verification and checks before wallet activity is completed. Access depends on local law, so you should confirm that our services are available to you before proceeding. We describe
-
1
how DANA, OVO, GoPay and QRIS references appear in account records, and why a receipt or transaction reference may be requested when a status needs checking. Bank transfer and virtual account activity can require matching account details before we process a request. The notice also sets
-
2
out how policy wording may change, how we publish updates, and which contact path to use when you need clarification. Semarang customers and customers elsewhere in Indonesia receive the same policy route, subject to local availability and the details held on their account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.